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From streamlining customer service to redefining how data drives decisions, generative AI is pushing boundaries and unlocking new levels of innovation in the banking industry. 

But with these breakthroughs come complex challenges. In this episode, Alvin Chia, Head of Digital Assets Innovation, APAC at Northern Trust, and Manish Kogundi, Head of Digital Assets Technology, APAC at Northern Trust, examine the transformative capabilities of generative artificial intelligence in banking, its various use cases, barriers to adoption, and what the future holds for the industry. 

Key Highlights:

• Learn how AI tools are redefining content creation and customer interaction, setting new standards for innovation in the industry
• Discover current use cases in banking and how they are boosting customer satisfaction and operational efficiency
• Examine the potential benefits and challenges of leveraging AI for researching and selecting stocks
• Understand how AI can streamline regulatory and compliance workflows 
• Learn about the obstacles banks face, from outdated infrastructure to data privacy concerns, and the steps needed to reskill employees for an AI-driven future
• And much more!

Connect with Alvin Chia:

• LinkedIn: Alvin Chia

Connect with Manish M Kogundi:

• LinkedIn: Manish M Kogundi